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 Customer Testimonials We are now enjoying our new Hot Springs Spa daily. We are glad we selected a Watkins product and dealt with Pool World. We were not looking for a bargain spa at cut-rate cost. We feel we bought the best for a “class act” company. Where sales people know, or find out, the answers to the questions asked. From previous experience we know the maintenance people are excellent. We use our new spa each morning. Being retired it's the supreme way to start each day and too work out the aches and pains gather through the years. We usually find ourselves in our new hot springs before bed time insuring a great nights sleep. Lanny and Cydni Bryant We want to thank you for taking such good care of us during our pool project. Please accept this small token of our appreciation. You were always so positive and helpful, and we felt we were in good hands every step of the way. We took the liberty of conveying our pleaser to the owner of Pool World and have enclosed a copy of that letter. We will certainly recommend you, as well as Pool World, to any interested friends. Have a great summer; we won't “but you” too much. Jon and Mary Coffin We purchased our Cumberland Spa in August. We replaced a spa that had been installed for about 10 years. We had to remove the old spa so that we could dismantle the existing deck and replace it with a paver patio. It has really been a long-term project (since we are doing the work ourselves), so we have been without a spa for nearly two years! We bought our Cumberland as soon as we had enough patio laid to fit a spa on it – just couldn't wait until the job was finished. We knew we missed our spa, but didn't realize HOW much! Our first dip was wonderful! We used the spa two to three wonderful times a week – mostly on weekend. The Baqua Spa water care system is great (recommended by Caleb O'Bannan, our salesman – CdA Store.) In our previous spa we used chlorine most of the time and also tried bromine. Both chemicals had a definite odor. The Baqua system does not – making the soaking experience much more pleasant! Our experience with Pool World was just great. We didn't feel pressured and Caleb was very informative and pleasant. We were very happy with the bottom – line price and the whole purchasing experience! Now a little comment on our power bill – When we had our other spa, we only heated it when we were going to use it because we were concerned with the high electric bill. We decided this time we were going to keep it heated so we could use it more spontaneously. We have had our Cumberland Spa installed for a little over a month now. We received our first power bill last week. We were a little afraid to open the bill right away. Imagine our surprise with the bill was actually $1.00 less then last month! Obviously, the spa didn't cause much damage to our power bill! And that fact makes the soaking experience even MORE relaxing! Our patio continues to progress and we are loving our new spa! Thank you Pool World! Richard and Carol Fairhurst I am especially fond of the petite size of our spa and the handy access to the easy to use controls. At my place of business I am seated at a computer most of the workday and this causes considerable muscle tension and fatigue, particularly in the neck and shoulder area. When I get home and sit in the spa, all the soothing and comforting actions of the ROTARY HYDRO FOOT MASAGE and the MOTO MASSAGE bring nearly instantaneous relief to my aching body. I like to use the spa early in these fall mornings when the autumn sun is just beginning its journey across our beautiful Idaho skies. The pease and quiet of the morning silence, coupled with the soothing water of the spa gently caressing these tired muscles, is absolutely wonderful. I also liked the service from the Pool World staff in helping me analyze our water samples so we would have a properly balanced condition in our spa. All in all this has been a very good experience and we would hardily recommend the spa and the company. Karen Holm We purchased our “Bengle” Tire River Spa on April 2 nd this year. We were so pleased with the sales and service we received during and after the sale with Caleb O'Bannan at your Coeur d' Alene location. He was very knowledgeable and very willing to help us. We really appreciate the help he gives us on our water analysis. We could not believe how professional the setup and delivery was. We were not home at the time of the delivery but when we got home everything was cleaned up and ready to go. (Thanks to the delivery crew!) We have found our spa to not only to be a relaxing part of our day, but we have found our spa to be a tool for bringing our family together. We now take the time to tell each other about our days (Good & Bad). We have two teenagers and know how important it is to have that family time to relax and spend time together. (Again thank you!) I suffer from fibromyalgia and some days the only thing that eases my pain is our spa. I can take medication after medication and get no relief, here was a ½ hour in the spa and I am good to go. To sum up our spa purchase in three words “BEST PURCHASE EVER!” I think we have only missed a couple nights in our spa since we bought it. Once again, “Thank you Pool World”. The Lobdell Family Thank you for all of your help this past holiday weekend. Christmas is on of our biggest weekends of the year, we are packed full of vacationers. When our booster pump failed Saturday morning you went above and beyond the call of duty to get a pump delivered to CdA. I just wanted to make sure you knew how much we appreciated your help. Also a thank you to Jason for putting up with all of my questions and getting us through our daily operations, it is very much appreciated. Victoria and the staff at Pend Orelle Shores I'm writing this letter to thank you for all the help and support you've given me through my pool “turmoil” time. Although Pool World's bid on building my pool was higher than the competition, if I could do it all over again, I wouldn't hesitate to go with Pool World. Yes, I got a little better deal on the install, but the problems have been astronomical. When you pay this much for a pool, you certainly don't anticipate that!! Again, you and everyone at Pool World have been extremely helpful and I appreciate all that you've done for us. We will continue to utilize your service department (Steve has also been exceptional) and we will continue buying our pool supplies from Pool World. Have a great summer and thank you again! Shelley Smith We are so pleased with the new pool your company installed here at the new Valley YMCA. Our attendance is at record setting levels, and we receive comment cards on a daily basis reflecting how much our members enjoy the water features. The ability to complete the work on time and within budget was a major factor in choosing a contractor for our project. Your company proved that it could handle both issues with no problem and was able to provide invaluable technical support during the construction process. We were impressed with the attention to detail, and precise tolerances that your installation crew achieved. Thanks for your prompt attention to all our warranty issues, and we look forward to working with you again on our next pool project. Rick Fechner When we first approached the idea of building a pool we were referred to three pool builders. As we met with each company it became obvious to us there was only one company that could meet our expectations, Pool World. In today's fast moving environment rarely do I find myself 100% satisfied with what I purchase. Pool World is a pleasant exception. If I could offer any advise to a potential customer it would be to stay out of the way and let Pool World build a first class pool. As you know, we attempted to have parts of the project; electrical, plumbing, etc. handled by our contractor. In the end we were less than 100% satisfied with the contractors we hired.... Pool World on the other hand met our expectations. Barry and Carla Ware I don't know if you ever get any feedback from the designers and engineers about your personnel. I will always be glad to hear when Pool World gets one of our jobs because of my confidence in their competence, attention to detail, and pride they take in their work. Kirk von Spaeth, Architect / Engineer It is always a pleasure to do business with a company that stands behind their work. Too often businesses only hear the complaints, so please accept our praise at your level of customer service, and your willingness to "make things right". We truly appreciate it, and look forward to continued years of business with your company. Mark and Diane Paxton We can say, without the slightest exaggeration, that they are one of the best, if not the best, subcontractor we have ever worked with. Steven R. Goebel - President We've had our Pool World pool for two years and from early morning till late at night, our pool is a magnet for good, clean fun. It has been a joy to have our teens at home with their friends. At a time when parents worry about their teens, we have found a way to keep them home, meet their friends and provide a place to party. Now that is a worthwhile investment! Sincerely, I just wanted to thank you for my new swimming pool. It turned out even better than I had imagined. It has been one of the best summers I can remember! There is nothing like coming home from a hard day of work, and having an "instant vacation" in my own backyard. Jim Duffy |